Why won't the printer recognize the new ink cartridges

Why won't the printer recognize the new ink cartridges


Welcome to the perplexing yet fascinating world of printers, where a simple task like replacing an ink cartridge sometimes transforms into a technological conundrum. Picture this: you've just excitedly unwrapped a new ink cartridge, inserted it into your printer, and... nothing happens. The printer stubbornly refuses to acknowledge its presence. Frustrating, right? Let's demystify this common issue by delving into why this happens and how to resolve it.


Cartridge Compatibility

The first thing to check is whether the cartridge is compatible with your printer model. Even cartridges that look similar may not work if they're not designed for your specific printer.


Remove the protective strip

Unboxing a new ink cartridge reveals a protective plastic strip, a small yet crucial detail. Overlooking the removal of this strip is like forgetting the key in a lock; the printer simply won’t function. So, always ensure this protective guardian is removed before the cartridge makes its grand entrance into your printer.


Make sure the ink cartridge is inserted correctly

Another frequent hiccup occurs during the insertion process. It’s easy to miss the mark slightly, preventing the cartridge from snapping snugly into its designated home. Take a moment to reopen the printer, gently reposition the cartridge until you hear that satisfying click, signaling a successful installation.


Clean the contact chip

The cartridges have built-in metal contact ports that connect to corresponding contact ports in the printer. This feature enables communication and functionality between the two. If the metal contacts inside the printer are dirty or damaged, there's a good chance it won't be able to read the cartridge. You can use a lint-free cloth or cotton swab to clean the cartridge contacts:

  • Turn off the printer and unplug it.
  • Carefully remove the cartridge and place it on a flat surface.
  • Identify the metal contacts on the ink cartridge.
  • Identify the connection points inside the printer.
  • Gently wipe the metal contacts with a dry, lint-free cloth or cotton swab to remove any dirt, dust, or residue.
  • Do this for the printer's contact points.
  • Place the ink cartridge back into the printer.
  • Turn the printer power back on.
  • Try printing again.


Memory reset

When you install new ink cartridges, the printer should automatically recognize them and reset the internal memory accordingly. This feature ensures accurate display of ink levels. While this is a standard feature of printers, it is inevitable that they will experience glitches occasionally. In this case, your printer may not recognize the cartridge as new. To avoid this ink cartridge issue, power cycling your printer can reset its internal memory and help it recognize new cartridges. Turn it off, unplug for a minute, and then restart.



Dealing with a printer that won't recognize new ink cartridges can be frustrating, but often, the solution is simpler than you think. By understanding the common causes and following these troubleshooting steps, you can get back to printing smoothly in no time. Remember, the key is patience and methodical problem-solving. 


Back to blog

Leave a comment

Please note, comments need to be approved before they are published.