When using compatible ink cartridges, you might sometimes encounter an issue where they are not recognized by your printer. If this has been causing you frustration, let's work through the problem together and find a solution!

Matching Model Numbers

Issue: Your cartridge doesn't fit the printer.

Fix: Ensure the cartridge model corresponds exactly to the one recommended for your printe. For details, you can refer to: Which Ink Cartridge Is Compatible for Your Printer? Find Out Now!

Firmware Compatibility

Issue: Printer manufacturers periodically update printer firmware to counteract third-party cartridges, resulting in compatibility issues with non-OEM ink.

Fix: First, disable the automatic firmware update feature on your printer. If you have already updated the firmware, seek assistance from the professional Kamo customer service team. 

Chip Errors

Issue: The printer is not detecting the cartridge chip.

Fix: Gently clean the chip with a lint-free cloth. If the issue persists, the cartridge might need to be replaced.

Printer Health Check

Often, the problem might just be the printer needing a little upkeep. Regular maintenance like a simple printhead cleaning can stop lots of typical issues in their tracks — this is key if you're not printing often or your printer sits idle for a while.

 *NOTE：If you're looking for more information on maintaining your printer, feel free to click here: Ink Cartridge Troubleshooting Guide: Expertise from Kamo Cartridge Specialists

Quality Concerns

Issue: The cartridge might be defective.

Fix: Due to the possibility of cartridge chips being damaged during transit, some cartridges may malfunction. In such cases, rest assured that you can contact Kamo customer service for assistance.

Originals Aren't Flawless

Remember, genuine cartridges can falter too. Therefore, it's completely normal for cartridge issues to arise, with many factors potentially causing them. But there's no need for excessive worry—most problems can be resolved through troubleshooting, and with Kamo's exceptional customer service, you're in good hands!

 Kamo Customer service

Remember when we talked about OEM vs. Compatible Ink Cartridges: How to Make the Right Choice? last time? Well, this time around, I’m going to walk you through picking the perfect compatible ink cartridge for your printer without breaking a sweat.

Identify Your Printer Model

Start by determining the exact brand and model of your printer. This is foundational for matching with a compatible cartridge and is typically labeled on the printer or detailed in the manual.

Examine Your Current Ink Cartridge

Look at the model number on your current ink cartridge. If you notice that the model number written on the ink cartridge you're considering doesn't match the one used by your printer, it's highly likely that you're about to make an incorrect selection. Here are examples of mistakes:

Selecting a New Cartridge

Match your printer and old cartridge model numbers to the new cartridge to ensure compatibility.

Considering Kamo Cartridges

Looking for the right compatible cartridge? Kamo has a range of options tailored to your printer's needs. Their user-friendly site helps you select the right ink with clear instructions and they're ready to assist if you need more help.

If you've been reluctant to try Kamo's compatible ink cartridges due to past disappointments with other brands, it's worth reconsidering — missing out on Kamo could be a regrettable oversight. So I've prepared my next blog post What's the Deal with Compatible Cartridges Not Working? is designed to address your concerns and put your worries to rest.

Nozzle Check

Before cleaning the printer, please print a test page to check if the issue stems from a clogged print head.

1. If the pattern prints correctly, then the printer is functioning as expected. The root of the problem might lie in the computer, cable, software, or specific printer settings.

2. If the nozzle check pattern either doesn't print or displays with gaps or missing sections, the print head might require cleaning. Alternatively, the cartridge may need replacement.

Clean the Print Head

You can clean the print head through the printer buttons or computer.

If you need more detailed instructions about clean the print head, please refer to:

https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc690dw/use/html/GUID-09F6FFB7-C265-4C70-9CC7-2B2F3C37FEC3_356.html#unique_586

Align the Print Head

If you notice missing lines or misalignment in the printout, please consider aligning the print head.

1. You can press [Settings]>[Maintenance]>[Improve Print Quality]>[Alignment].

2. Press [Next].

3. Swipe up or down or press or to display the paper size that needs a print alignment adjustment, and then press it.

4. Press [Basic alignment] or [Advanced alignment].

If you need more detailed instructions about align the print head, please refer to:

https://support.brother.com/g/b/faqend.aspx?c=us_ot&lang=en&prod=mfcj690dw_us_as&faqid=faq00100360_502

Problema con un solo cartucho:

1. Identifica el cartucho que se reporta como problemático.

2. Examina su chip de contacto (banda de cobre).

3. Limpia suavemente el chip usando un paño libre de pelusa o una goma de borrar.

4. Reinstala el cartucho y reinicia la impresora.

NOTA: 1. Por favor, no toques el chip al instalar el cartucho.

           2. Por favor, no limpies el chip con alcohol.

Problemas con Múltiples Cartuchos:

1. Si has reemplazado recientemente varios cartuchos y encuentras errores:

2. Quita todos los cartuchos recién instalados.

3. Reinstala los cartuchos anteriores (aunque estén vacíos).

4. Reinicia la impresora. Los errores deberían desaparecer, indicando cartuchos vacíos.

5. Reinstala los nuevos cartuchos uno a la vez. Reinicia la impresora después de cada instalación hasta que el error reaparezca. Esto ayudará a identificar el cartucho defectuoso.

Reinicio Completo:

1. Después de asegurarte de que los chips de los cartuchos estén limpios y los cartuchos estén correctamente instalados, apaga la impresora y desconéctala.

2. Espera 30 segundos.

3. Conecta la impresora de nuevo y enciéndela. Comprueba si el error persiste.